Local Web Works
Refund Policy
A fair process for cancellations, corrections, and payment questions.
Last Updated: October 9, 2026
This policy applies alongside the written proposal or project agreement. The agreed project scope and payment schedule remain important when reviewing any refund request.
1. Package and Payment
The current introductory website package is $399 total: $99 is due before work begins and $300 is due after the agreed website is completed and launched. The $99 is part of the $399 total, not an additional fee. Different written project terms may apply where a different scope is agreed.
2. Cancellation Before Work Starts
If the client cancels before planning, design, or development begins, contact us promptly. We will review the request and any payment already received, including whether work or approved third-party costs have already been incurred, and communicate the available refund or credit in writing.
3. Cancellation After Work Begins
If work has started, the amount retained or refunded will be considered against work completed, approved expenses, third-party charges, and the remaining agreed scope. We will not automatically treat every payment as non-refundable. The parties should document the status of drafts, content, access, and paid-for deliverables.
4. Agency Non-Delivery or Inability to Complete
If Local Web Works cannot complete the agreed project for reasons within its responsibility, contact us so the parties can discuss a reasonable correction, handover of paid-for work, credit, or refund for work not performed. The outcome depends on the written agreement and the facts.
5. Client Delays or Missing Information
If the client does not provide required information, content, access, or approvals, delivery may be delayed. A refund request in that situation will be reviewed against work completed, time reserved, approved expenses, and third-party charges. A client-requested change of scope is not automatically a refund request.
6. Material Scope Differences and Defects
If delivered work materially differs from the agreed written scope, or an in-scope defect is reported, email us with the details and supporting screenshots or documents. We will review the issue and receive a reasonable opportunity to correct an in-scope defect before a refund is considered. New pages, major redesigns, or extra functionality are scope-change requests and may require a separate quote.
7. Third-Party Costs
Domain registration, hosting, software, paid tools, payment processing, messaging services, and other third-party charges are refundable only if the relevant provider refunds them or the written agreement says otherwise. These charges should be disclosed before they are incurred where reasonably practical.
8. How to Request a Refund
Send a written request to amit@localwebworks.in with your name, project details, payment confirmation, the issue or reason for cancellation, and the outcome you are requesting. We will review the request and respond in writing. If a refund is approved, it will normally be sent through the original payment method where available; processing time may depend on the payment provider.
9. Applicable Law
This policy is subject to applicable law and does not remove mandatory consumer or other legal rights. The owner should confirm any jurisdiction-specific refund language with qualified legal counsel.
OWNER CONFIRMATION REQUIRED
Confirm whether a particular review period, cancellation notice period, refund processing timeframe, or specific third-party cost rule should be added to the project agreement. Do not publish a promise that the business cannot consistently follow.